At Silverback Handyman, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, https://silverbackhandyman.co.uk/ , or use our services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you contact us, sign up for our newsletter, make a purchase, or fill out a form, we may collect personal details such as your name, email address, phone number, and payment information.
- Non-Personal Information: We may collect non-personally identifiable information, such as your IP address, browser type, operating system, and pages visited on our site, through the use of cookies or similar tracking technologies.
2. How We Use Your Information
We use your personal information to:
- Provide and improve our services
- Respond to your inquiries or requests
- Process transactions and send related information, including confirmations and invoices
- Send you marketing communications (only if you have opted in)
- Comply with legal obligations
- Analyse website usage and enhance user experience
3. Cookies
Our website uses cookies to enhance your experience and to gather analytical data. Cookies are small text files placed on your device. You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our website.
4. Sharing Your Information
We will not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties, including service providers, payment processors, and law enforcement (when required by law), to help us operate our website and deliver our services.
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of any inaccurate or incomplete information
- The right to request erasure of your personal data (subject to certain conditions)
- The right to restrict or object to the processing of your personal data
- The right to data portability, allowing you to transfer your data to another service provider
- The right to withdraw consent at any time if we are processing your data based on consent
7. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will take effect as of the date stated at the top of the page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact at.